Products are shipped from our warehouse Healthcare Laboratories at 692, AGRA ROAD, NEAR CHURCH, DWARIKAPURI ETAH, Etah, Uttar Pradesh, 207001 by reputed courier agencies. Ordered products can be delivered to your destination within 3-7 working days. However, the delivery process may take 10-12 days to get complete in the locations that come in a difficult coverage zone.

Process of Shipping

After getting the order placed, the pick-up gets scheduled for the further process; it takes almost 24 hours or 1-2 days in some scenarios, ( if the order is placed on weekends or any holiday,  the order will be processed on the next working day) for the parcel to get shipped. We do not ship any product on Sundays and Saturdays also, after 4:00PM.

After shipping, the customer will be provided with a tracking link via SMS or email on the phone number and email address he/she had used to place/book the order.

Once the product is shipped, it takes at least 5-7 days to get the product delivered to the customer’s address, from the day of placing the order and mostly depends on the customer’s location, especially tribal areas and rural areas take more time for delivery. So, in such cases we request our customers to wait for a few more days.

Delivery Issues

Delayed or Lost Shipments

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect delivery times. If your order is significantly delayed or you believe it may be lost, please contact our customer support team at helpdesk.kamaax@gmail.com for assistance.

Damaged Shipments

We take great care in packaging your magazine to prevent damage during transit. If your magazine arrives damaged, please contact our customer support team within 7 days of receipt. Provide photos of the damaged item and packaging for our review. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Shipping Policy, or if you need assistance with your subscription, please contact us at: helpdesk.kamaax@gmail.com

Thank you for shopping with Sugar Mukta.